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This page sets out the legal framework that governs your use of supraslo, including how we handle your account data, what rights you hold under this policy, and where to reach us when you have a question. Access to supraslo is available where local law permits, and eligibility depends on the regulations in your region.
supraslo operates under a policy framework designed to be clear and actionable for you as an account holder in Indonesia. We collect only the information needed to run your account — your login details, transaction records from payment methods like DANA, OVO, and GoPay, and the activity log tied to your session. We do not sell this data to third parties, and we do not share it with partners outside the scope of operating your account. Where Indonesian law requires disclosure to a regulatory authority, we comply with that obligation and will notify you where legally permitted to do so. Your data is stored on servers with access controls and encrypted at rest; account sessions are protected by token-based authentication rather than persistent cookies. If you choose to close your account, we retain transaction records only for the period required under applicable financial record-keeping law. Beyond that period, the data is deleted from our active systems. The current retention period applicable to your account is shown inside your account settings after login. Any material change to this policy will be communicated through the contact channel registered on your account before the change takes effect.
Transaction records tied to DANA deposits and withdrawals are stored as part of your account history and are accessible from your account wallet page after login.
OVO payment activity appears in your transaction log. You can review, download, or raise a query about any OVO entry through the account support path.
GoPay transfers linked to your account are recorded against your session. Any discrepancy in a GoPay transaction can be flagged through our policy contact channel.
This policy applies to your supraslo account and the services we operate directly. It does not extend to third-party services you reach through links on our platform, and it does not override the terms of your payment provider — DANA, OVO, or GoPay each operate under their own separate agreements. Understanding where our policy starts and stops helps you know who to contact when an issue arises.
Account access, login records, session data, and the settings you configure inside your supraslo profile are fully within the scope of this policy.
Payment transactions processed through DANA, OVO, or GoPay are recorded in your account history here; the payment provider's own terms govern the transfer on their side.
Game content, sports betting markets, and editorial material published directly on supraslo fall within this policy. Game studios supply content only; their own terms apply to studio-level matters.
External links, third-party information, or services you access outside the supraslo domain are not covered by this policy. We hold no data responsibility for those services.
Your account comes with a set of practical rights under this policy. You can review the personal information we hold by navigating to your account settings page after login — the data summary tab shows what is stored against your profile. If any detail is incorrect, the edit fields on that same page let you correct your name, contact email, or preferred language directly without contacting support. For transaction records tied to DANA, OVO, or GoPay, the wallet history page shows each entry with a timestamp and status. If an entry looks wrong, you can flag it through the in-account dispute path rather than emailing support, which typically reaches our policy team faster. Requests to close your account or ask a formal question about how your data is used should go through the legal contact route described in the support section below.
Log into your account, open Settings, and select the data summary tab to see what information we hold against your profile.
Edit your name, email, or contact preference directly in Settings. Changes save immediately and update the records we hold.
Send a written question through the legal contact channel listed on this page. We will respond to the email registered on your account.
Account closure requests submitted through the support path are processed in line with our data retention requirements under applicable Indonesian financial law.
If this page does not answer your question, the channels below connect you directly to the team that handles policy matters. Use the channel that fits your situation — live chat for quick account questions, email for formal written requests, and the in-account form for transaction disputes.
Open the chat icon inside your logged-in account for account-level policy questions. The team handling these chats can escalate to the legal team where needed.
For formal written requests — data queries, account closure, or policy objections — email the address shown in your account settings under the Legal Contact tab.
Transaction disputes linked to DANA, OVO, or GoPay can be submitted through the in-account dispute form in your wallet history page. This routes directly to our policy review queue.
The trust you place in supraslo with your account data is something we handle with consistent, documented practices rather than marketing promises. Here is how each area is managed in practice.
Account data is encrypted at rest and protected by token-based session authentication. Access to your profile data within our systems is restricted to the teams that need it to operate your account, and those access logs are reviewed periodically.
We use session cookies to keep you logged in and functional cookies to remember your language and region preference. We do not use tracking cookies for advertising. The cookie settings panel in your account lets you review what is active.
Transaction records are retained for the period required under applicable Indonesian financial law, after which they are deleted from active storage. The current retention period for your account type is shown inside account settings.
To request a change to how your data is used, or to ask who to contact for a formal policy matter, use the legal contact email shown in your account settings. We respond to the address registered on the account.
These are the questions we receive most often about how this policy works in practice. If your question is not here, use the legal contact channel in the support section above.
We store your login credentials, contact email, preferred language, and the transaction history tied to payment methods like DANA, OVO, and GoPay. You can see a summary of what is held against your profile in the data summary tab under account settings after login.
Yes. Log in, go to Settings, and open the data summary tab. Your transaction history is also available on the wallet history page. If you need a formal export for legal or personal reasons, submit a request through the legal contact email shown in your account settings.
Transaction records are visible to you inside your account and are accessible by the supraslo team members who operate your account. We do not share them with third parties outside what is required by applicable Indonesian law. Your payment provider — DANA or OVO — holds their own records under their separate terms.
Open Settings after login and use the edit fields on your profile page to update your name, email, or contact preference. Changes save immediately. For details you cannot edit yourself, contact us through the live chat or legal email channel and we will correct the record.
After account closure, we retain transaction records for the period required under applicable Indonesian financial record-keeping law. Beyond that period, the data is deleted from our active systems. The exact retention period for your account type is shown inside account settings before you submit a closure request.
Access to supraslo is available where local law permits. This policy governs the account data we hold regardless of the device or region you access from, but eligibility to use the platform depends on the regulations applicable in your location at the time of access.